by Scott Epskamp
October 25, 2011
So far we’ve discussed understanding your target customer, segmenting data intelligently and refining the approach based on data-driven optimization. Here’s my fourth and final article in this series on delivering the right customer experience. 4. Measure. Learn. Transform. Measure results in the form of loyalty, revenue, and new customers earned. If you can’t measure direct [...]
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by Tzaras Christon
October 21, 2011
I just returned from the JD Power & Associates Auto Internet Roundtable. The event was filled with industry leaders and noteworthy discussions around the future of the Auto industry. At a time when the US will see 9% growth in the industry (a growth rate second only to Germany) and inventories are tightly tied to [...]
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